Director of Campus Operations

Our Organization:
Levine Music is a welcoming community where children and adults find lifelong inspiration and joy through learning, performing, listening to, and participating with others in music. Levine’s core values – excellence and opportunity – infuse everything we do. Our distinguished faculty offer a broad and well-rounded curriculum that provides a strong musical foundation for students of different ages, abilities, and interests. We strive to make Levine’s education available to everyone. Hundreds of students receive substantial scholarship assistance; many hundreds more receive free instruction through fully funded in-school programs.

Position Summary:
The Director of Campus Operations is an exciting opportunity to support Levine’s mission by overseeing operations, management, and customer service for Levine’s physical campuses, our virtual campus, and new campus development. This position is an ideal role for a leader who thrives in a busy environment, cultivates a culture of teamwork and personal initiative, maintains consistency while also managing competing priorities in a multiple-location environment, excels at customer service and project management, and enjoys creating and managing new processes.

Salary Range: 70K – 80K

Primary Duties and Responsibilities (including but not limited to):

  • Support the mission of Levine by creating supportive and welcoming spaces for students and faculty to learn and perform

  • Oversee consistent, quality customer service for students, families and faculty through exceptional employee training, ongoing communication, and engagement with customers

  • Represent Levine as an advocate for educational and artistic community-building activities at our campuses and beyond

  • Supervise and manage campus & operations staff, and oversee vendors & operations functions including building maintenance, IT and telecommunications

  • Support student enrollment and registration by facilitating open communication and teamwork with the Student Services team

  • Coordinate with the Education Team and Student Services to ensure efficiency and uniformity in serving faculty, students, and families

  • Work closely with the appropriate staff to manage and document campus logistics, including budget and operations

  • Lead and provide oversight of Levine’s student-centered approach as it pertains to campus and support staff

  • Support strong relationships between campus staff, faculty, students, and parents

  • As a member of Levine’s Education Team, participate in school-wide initiatives and strategic planning efforts

  • Work with the Executive Team in the identification of new campus opportunities

  • Coordinate with the Marketing Team regarding on campus marketing and promotions, and event details

Qualifications & Characteristics:

  • Excitement for building, implementing and improving systems at Levine

  • A passion for relationship-building driven by strong customer service skills

  • Ability to interface externally with business and political leaders and internally with staff and faculty

  • Experience in leading internal teams and working collaboratively across the Institution

  • Demonstrated strategic thinking and execution, while still being process and detail-oriented

  • Ability to communicate professionally, both verbally and in writing, with a diverse constituency

  • Five+ years of experience in management and/or operations with non-profit organizations preferred

  • Music or performing arts experience and a passion for music strongly preferred

  • Computer skills: Microsoft Office Suite; Salesforce CRM; online registration software (preferred).

Applicants for this position should submit a letter of interest, resume, and contact information for three references to:

A. Maria Williams
Director of Human Resources 
Levine Music
2801 Upton St. NW
Washington, D.C. 20008
HRDirCamOpsapps@levinemusic.org 

Levine Music is an Equal Opportunity Employer 

Levine Music’s employment policy is committed to anti-discrimination of employees or applicants based on sex, gender identity or expression, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by law concerning any employment practices.