Levine is closed Monday, January 18 in observance of Martin Luther King, Jr. Day.

Enrollment FAQ

There are many factors to consider when committing to musical study. Levine Music offers a nurturing environment for students of all ages and we welcome you to join us! 

Here we try to answer some frequently asked questions, but if your question is not answered here, please feel free to contact us directly.

 

GENERAL QUESTIONS

Q: Does my enrollment automatically roll-over each semester/year?

A: No, enrollment does not roll over. For those enrolled for the previous period, we send reminders to enroll for upcoming sessions. In any case, you will need to re-enroll in order to continue lessons or classes. You can re-enroll either online or with the help of campus staff or Student Services. We’ll be happy to hear from you!

Q: Can I start lessons after the school year begins?

A: Yes, students first joining Levine after the beginning of the school year can begin anytime, if a teacher is available. Continuing students must enroll from the beginning of the school year.

Q: Can I start group classes or ensembles after the semester begins?

A: Most group classes do not allow new students to enter past the first or second meeting, but there are exceptions. First Music classes can often accommodate late enrollments, as can the ensemble classes (such as the chamber orchestras). Contact Glenn Sewell, Director of Adult and Group Instruction (gsewell@levinemusic.org), with questions on late group or ensemble enrollment.

Q: If I begin private lessons or a group class after the school year or group class has begun, will my tuition be pro-rated?

A: For private lesson, yes, tuition is always pro-rated. For group classes, no, tuition is generally not pro-rated for those who join after the class is underway—but there may be some exceptions. Contact Glenn Sewell, Director of Adult and Group Instruction (gsewell@levinemusic.org), with questions on group class pro-rating.

Q: Can I choose to enroll for less than the full school year of private lessons (36 weeks)?

A: Yes, under some conditions.

  • If you are joining Levine after the beginning of the school year, you are expected to enroll only for the remainder of the year.
  • If you are an adult student, you may customize your schedule at Levine provided there is a teacher who is willing to provide the flexibility. This should be discussed with the faculty chair during the placement session.
  • Summer enrollments need not include the school year, and can be for limited portions of the summer.
Q: Are payment plan options available?

A: Yes, tuition payment options are available. View payment plan information.

Q: If I have to miss a lesson, will Levine give me another in its place?

A: Like other professional services, Levine reserves a specific day of the week and time slot in your instructor’s studio for your lesson (per our Academic Calendar) which we are unable to fill in your absence. For this reason, Levine does not provide refunds or make-up lessons for student absences including, but are not limited to: travel, school, and illness. In the event that you cannot come to your in-person lesson, we encourage you to use your lesson time by taking an on-line lesson with your teacher, or sending in a self-recording that your teacher may use to provide feedback.

Q: If I have to miss a group class meeting, what is the make-up policy?

A: Only those classes that are cancelled by the teacher or by a Levine closure will be made up.

Q: How do I withdraw from lessons or classes?

A: Students must provide their instructors with four weeks’ notice if circumstances lead to a withdrawal from private lessons. Students must give one week’s notice of withdrawal before the start of a group class.

Please submit this form to request a refund or withdrawal from a private lesson or group class. You may also send an email to Student Services, sservices@levinemusic.org as another way to request a refund or withdrawal.

Visit our Student Handbook for more information.

Q: What is a master teacher?

A: Some Levine teachers are designated as “master teachers” due to their notable experiences and skills. Students paired with master teachers pay a premium tuition rate. For more information, please contact a Department Chair or Student Services.

Q: Is it possible to change teachers?

A: Yes, if you feel the potential need to change teachers, the first and most important thing to do is to speak to the Department Chair about your options. The Department Chair will guide you in speaking to the current teacher and selecting a new teacher.

Q: What is a jury?

A: A jury is an opportunity for students to perform and receive feedback from a panel of other teachers, that are different than a student’s main instructor. Levine holds juries twice yearly, in December and May during Levine performance weeks. These brief performances are customarily held without an audience. All Levine students participate in a jury or another performance opportunity as designated by their department.

Q: Where do I go to rent an instrument?

A: Please take a look at the local music resources page to find businesses that rent and repair instruments, sell music books and accessories, and more.

ONLINE REGISTRATION SYSTEM QUESTIONS

Guide to Our Online Registration System 

Q: How do I log into my account?

A: Go to the Online Registration System, click the “Sign In” button and enter your username and password

Q: I have forgotten my password or login name or I do not know if I have an account.
  • Go to the Online Registration System
  • Click on “Sign In” to reach the Login screen
  • In the “Already have an Account?” box click either the “Forgot Login Name” or “Forgot Password” link
  • Enter your email address and click “Done”

A new temporary password will be sent to your email address. If no email arrives from registration@levinemusic.org within 30 minutes, check your junk or spam folders. If you still have not received an email, attempt to create a new account. If your email is already in use, please contact Student Services. You may also contact a campus staff person to help you locate your login name.

Q: My account is locked out and it says to contact you.

Please contact Student Services to reset your account.

Q: Is the online registration system secure?

A: Yes, our online registration system is hosted on a secure server using an https connection.

Q: Who should I contact if I am having a problem registering online?

A: You may either contact Student Services or the campus at which you plan to study and the staff can help walk you through the process.

Q: Can I enroll over the phone?

A: Yes! Enrollment can occur online, in person at any campus, or over the phone. You may call Student Services or call the campus at which you plan to study for assistance.

Q: How do I get a copy of my receipt?
  • Sign into the Online Registration System
  • Select “My Account”
  • Under “Payment” select “Account Payments” click “Receipt Number”
  • To print, click “Printer Friendly Version” in top right of Receipt screen
Q: How do I get a tax receipt?
  • Sign into the Online Registration System
  • Select “My Account”
  • Under Account Activity click “Tax Receipts”
  • Select tax year and which family members you would like to be included on the tax receipt
Q: What do I do if the Online Registration System says my child is already enrolled in the class but I have not enrolled the child or made a payment?

Select “My Cart” in the top right corner to verify that no classes have been added to your enrollment session. Click the “Empty” button if needed. Please contact Student Services if the problem persists.

Q: What do I do if the Online Registration System says my child is not the right age for the class?

Some of our classes have age parameters in order to create the best environment for learning. If your student is within the age parameters listed in the class description then please do the following:

  • Confirm that the date of birth is entered correctly:
    • Sign into the Online Registration System
    • Select “My Account”
    • Under Personal Information, select “Manage Family Member Information”
    • Click the name of the child and scroll down to Date of Birth

If the class participant is close to the age range specified, please contact the instructor or Department Chair to discuss admittance.

Q: How do I transfer to a different class or withdraw entirely?

Students must provide their instructors with four weeks’ notice if circumstances lead to a withdrawal from private lessons. Students must give one week’s notice of withdrawal before the start of a group class.

Please submit this form to request a refund or withdrawal from a private lesson or group class. You may also send an email to Student Services, sservices@levinemusic.org as another way to request a refund or withdrawal.

There may be a possibility that a transfer to an alternate class can be accommodated. Please contact Student Services to describe your situation.

Q: How do I change the answers to some of the questions asked during registration?
  • Sign into the Online Registration System
  • Select “My Account”
  • Under Personal Information, select “Change Question Answers”
  • Click the link on the relevant question and change your answer in the box provided
Q: How do I select the Payment Plan option during the enrollment process?
  • Sign into the Online Registration System
  • During enrollment for a group class or lesson, you will reach an “Enrollment Details” page (which includes all the questions related to your enrollment)
  • Scroll down to the end of that page to see payment options
  • Select “FY21 Payment Plan”
  • Click “Continue
Q: I paid using the Payment Plan, how do I find out when payments are due and what amount will be charged to my credit card?

Payment Plan dates and amounts will be included in your electronic receipt. To check your payments online:

  • Sign into the Online Registration System
  • Select “My Account” Under Account Activity, select “Prior Transactions”
  • Under Criteria, click “Deselect All” and then check the Registrations box
  • In the first column, click on the “Enroll” link which will take you to the Transaction Detail page
  • Click on the “Receipt Number” link which will give you a copy of your receipt
  • Scroll down to the end of the page to see Auto-Charge Payment Plan details
Q: How do I change the credit card you have on file?
  • Sign into the Online Registration System
  • Select “My Account”
  • Under Account Activity select “Saved Payment Methods”
  • Click “Add New” and insert the new card information
  • Please confirm that the information you enter is correct