Position Type: 3 part-time positions
Levine Music is a welcoming community where children and adults find lifelong inspiration and joy through learning, performing, listening to, and participating with others in music. Levine’s core values – excellence and opportunity – infuse everything we do. Our distinguished faculty offers a broad and well‑rounded curriculum that provides a strong musical foundation for students of different ages, abilities, and interests. We strive to make Levine’s education available to everyone. Hundreds of students receive substantial scholarship assistance; many more receive free instruction through fully funded, in‑school programs.
Levine Music is seeking friendly, organized, and customer-focused individuals to join our team as Part-Time Customer Relations Associates. In this front-facing role, you will serve as a key point of contact for students, families, and visitors—helping create a welcoming and supportive experience at our campuses.
Position Summary
The Customer Relations Associate provides essential front-line support by delivering friendly, accurate, and efficient service to students, families, faculty, and staff. This role is responsible for daily administrative tasks, clear and professional communication, and maintaining a welcoming environment at the campus. Through responsive customer service and attention to detail, the Associate helps ensure smooth campus operations and a positive experience for all community members.
Job Type: We are currently hiring for part-time roles at the following campuses:
- Northwest (NW) Campus – Washington, DC
- Strathmore Campus – North Bethesda, MD
- West Falls Campus – Falls Church, VA
Schedules vary by location and may include weekday afternoons, evenings, and/or weekends.
Please indicate your preferred location(s) and availability in your application.
Duties and Responsibilities, not limited to the following:
Campus Support
- Serve as the front desk point of contact, creating a welcoming, professional environment and responding to calls, voicemails, and in-person inquiries with accurate information about programs, locations, and services.
- Maintain up-to-date knowledge of Levine programs, classes, events, and website information to effectively assist customers.
- Manage administrative operations including room reservations, phone lists, mailboxes, and coordinating piano tuning requests.
- Provide general support to faculty and staff, including event setup assistance and basic technology troubleshooting.
- Coordinate with front desk team members to ensure consistent coverage across shifts, including arranging substitutes for absences and vacancies.
Event Support
- Set up, attend, and provide on-site support for concerts, student recitals, and special events.
- Organize event logistics, including equipment, warm-up rooms, and other site needs for studio recitals, master classes, lectures, and jams.
- Create programs for student recitals.
- Assist with campus events and programs during assigned evenings and weekends.
Qualifications
• Pleasant, professional phone manner and customer-facing demeanor.
• Excellent interpersonal and customer service skills.
• Previous customer service experience required.
• Strong computer skills, including Microsoft Word, Excel, Outlook, and basic database proficiency.
• Understanding standard office practices and ability to multitask effectively.
• Demonstrated ability to work collaboratively in a team environment.
Hourly Rate: $17.95
Applicants for this position should submit a cover letter and resume to:
Maria Williams
Senior Director of Human Resources
Levine Music
hroperations@levinemusic.org
Levine Music is an Equal Opportunity Employer
Levine Music’s employment policy is committed to anti-discrimination of employees or applicants based on sex, gender identity or expression, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by law concerning any employment practices. The posting will remain open until the position is filled.